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Chargeback Specialist

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North Wales, PA
Job Type
Nov 14, 2017
Job ID
Requirements: Ability to work independently and with a team, Good verbal and written communication skills. Organized, detail oriented, have the ability to multi-task and manage changing priorities. Ability to take direction and meet Deadlines. 

Position Summary: 

The Chargeback Processing Sr Specialist will be responsible for the timely review and validation of debit memos submitted for chargebacks through Revitas CARS with complete accuracy. The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis and manage chargeback accounts resulting in more than $12B in annual chargebacks. Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis. 

Essential Duties & Responsibilities: 

1. Analyze daily chargeback transactions to ensure chargebacks are accurately issued within 3-5 days in Revitas CARS system. Primary analyst responsible for researching and investigating chargeback errors to proactively mitigate systematic issues with accounts. Provide analysis of accounts for management review. 

2. Primary contact for customers, national account managers and inter-departmental areas (pricing, accounts receivable, government pricing, finance, returns, rebates, IT and EDI). Act as lead and expert in all aspects of Wholesaler accounts. Ability to identify issues with accounts that could lead to revenue leakage and notify management while providing potential solutions to resolve issues. 

3. Provide analytical review of indirect sales reporting to Account Managers, Branded Business Unit and Government Pricing team. Provide chargeback and indirect sales data for management review to ensure customers are not overpaid and customer performance is accurately reflected in reporting. 
4. Manage relationship with Wholesalers to identify, fix and resolve chargeback related issues. Responsible for scheduling and leading regularly scheduled Wholesaler conference calls to address issues and mitigate rejections to save time on the reprocessing of errors and minimize expensive rework for customers. Analyze customer deductions to determine if valid and work closely with the Accounts Receivable team to provide support to resolve chargeback deductions reconciliation issues.
5. Assist with other duties as needed in Customer Administration Department. 

Position Requirements: 
Education Required: High School Diploma or GED required 
Education Preferred Bachelor’s Degree preferred 
Experience Required: 3+ years’ experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks or performing analysis in a corporate environment. Equivalent combination of education and experience will be considered. 
Experience Preferred: Pharmaceutical industry experience 
Specialized or Technical Knowledge, License, Certifications needed: Proficient in Word, Excel, and familiarity with internet; experience with Revitas CARS preferred. 
Functional Knowledge and skills: * Ability to work independently and with a team. 
* Good verbal and written communication skills. 
* Organized, detail oriented, have the ability to multi-task and manage changing priorities. 
*Good Problem Solving Skills